Tag Archives: itunes store

Using iTunes Match to get rid of DRM-protected music

Want to finally get rid of those low quality, DRM infested music tracks you bought from iTunes back before DRM free tracks arrived? Now you can.

When the iTunes Store first opened for business back in 2003, all the music tracks were locked up with a digital rights management (or DRM) scheme called “Fairplay” to prevent sharing. If you bought a track from the store, you could only play on it one of five authorized computers or via iPods that you had synced with one of those five. But not only could the songs not be shared with friends, you also couldn’t play the music you had just legally acquired on many other legal devices you might purchase, like a Sonos wireless speaker or almost all other non-Apple MP3 players. While DRM did nothing to discourage piracy, it harrassed, hindered and harried paying customers.

Eventually, the music industry saw the light, thanks in part to Apple agreeing to a huge price hike, and stopped requiring DRM encumbrances. That was a great move but it left a lot of us with collections filled with previously legally purchased music that still had the DRM lockdown. Apple graciously offered to upgrade such tracks to a higher quality, DRM-free version for 30 cents a pop. But the iTunes Plus upgrade service, as it was called, was a disastrous mess.

So I have long had a smart playlist I set up in iTunes to list all my music tracks that still had DRM. And, even after spending a small fortune on iTunes Plus, the list still had several hundred tracks remaining. Well, they were remaining until just the other day when Apple opened its cloud-based iTunes Match service as an extension to its regular iCloud music service. For $25 a year, iTunes Match lets you upload any tracks to iCloud which you owned but had not purchased from iTunes to share among all your registered computers and devices.

There is also another, less-publicized side benefit. Tracks downloaded from iCloud are DRM-free and recorded at the high-quality rate of 256 kilobits per second. This means that if iTunes match matched your leftover DRM-locked, lower quality music, you can finally get out of jail free. Here’s how:

1. Make a smart playlist where “Kind” contains the phrase “Protected AAC audio file” and the “bit rate” is “128 kbps.”

2. Everything that appears on this smart playlist is the old, locked up kind of music track. IMPORTANT: On the view of this list, right click at the top on the categories of stuff where it says Name, Time, Artist etc and add two more categories: “iCloud Download” and “iCloud Status.”

3. Run the “Update iTunes Match” on your library. It’s under the Store menu in iTunes.

4. Now you can start the laborious process of deleting these crummy DRM tracks and getting back better and freer tracks.

5. I started by sorting the list by artist. Then find all the tracks on the smart list that have an iCloud status of “Matched” or “Purchased.” THIS TRICK WILL NOT WORK ON TRACKS WITH A STATUS OF “UPLOADED” OR “ERROR.”

6. Unfortunately, you can’t delete tracks directly from the smart playlist. You have to identify each track on the smart list and then go back to your whole music library on iTunes and find it again. If you are paranoid, click command-I after selecting each track in the main music library to make sure it is indeed DRM locked, visible on the “Kind” line as “Protected AAC audio file.” Delete the track if so. DO NOT CHECK THE BOX THAT SAYS “ALSO DELETE THIS SONG FROM iCLOUD” — do not, not, not check that box. On the next dialogue box that comes up, click that you want to throw away the file in the trash.

7. Now that you have deleted the old DRM-ed file, the song should still be listed in iTunes but with a download from the cloud icon:

Click on the iCloud icon and a fresh new copy of the track will be downloaded from Apple’s servers, one that is DRM-free and 256 kbps. Sweet!

There are all kinds of tracks of that can’t be re-downloaded using this trick, unfortunately. In my library of 5,000 odd songs, I am still stuck with 25 that are low-quality, DRM-locked versions. Most are special versions of songs that the iTunes store no longer carries like an acoustic version of U2′s “Stuck in a Moment.” Some are from albums that are no longer sold for download, like Prince’s “Musicology.” Seven are tracks from the original, self-published release of Nellie McKay’s album “Pretty Little Head” that were excluded when Sony re-released the album later.

In some cases, though, the songs iTunes Match couldn’t quite match were just duplicates of songs I’d long ago upgraded via iTunes Plus. A little library clean up is in order in these cases. For example, a duplicate version of Matchbox 20′s song “3AM” was hanging around as the older DRM-locked file because it was listed as “3 AM” (note the extra space). I just deleted the duplicate from both my library and iCloud.

And that’s it! Good luck cleaning up your library.

Why can’t anyone compare iTunes store video to Android’s offerings?

The other day, Josh Topolsky at Engadget published a lengthy and detailed review of the new Samsung Nexus S smartphone which runs the very latest version of Google’s Android operating system. The 3,300 word review seemingly runs through every feature, includes a dozen or more pictures and generally appears to be the most thorough run down of the hardware and software imaginable.

But nowhere, not in one single place, in the whole review, did Topolsky mention watching TV shows and movies on the phone. Venture capitalist and blogger Bijan Sabet, who’s a pretty big Android fan, has also been blogging about his experiences with the S and, again, nothing about commercial video (I even asked in the comments). The Christian Science Monitor even did this nifty round-up with links to a bunch of reviews and you can click through all you want but still find out nothing about video purchases.

It’s actually become a huge problem in the product reviewing blogosphere — seemingly no one can tell you anything about purchasing, downloading and watching commercial video programming on Android devices. Ben Brooks wrote a loooong review of the Samsung Galaxy Tab and, again, no video mention¹. I mean, isn’t it a core use of tablets to watch movies and stuff? Come on, world o’ gadget reviewers!

It’s not because there isn’t any. A friend has the new HTC EVO Android phone operating on Sprint’s 4th generation mobile broadband network. It has some sort of Sprint video application that lists dozens of movies and TV shows (there’s some guidance on this Sprint TV web page). I’d have to say it’s an ugly mess with some channels operating on a schedule and others “on demand.” Some basic set of channels is included but others are packaged in tiers just like the bad old cable box at home. As far as I could tell all the content was streamed — no Internet signal, no video.

On the Apple side of the fence, of course, it’s trivial to assess what video programming is available for Apple’s iPhone/iPod/iPad universe — just go and look. The iTunes store has a dazzling array of movies and TV shows. Prices are pretty standardized and content is available for rental or purchase. It’s silly to even discuss in detail. Recently, I wanted to catch up on the BBC/PBS modern-day series of Sherlock Holmes. It’s on iTunes in standard or high-def. Bing. Gift the PBS series from a few years ago, On the road again: Spain, to a friend? Bam. Rent Ed Burn’s new movie, Nice Guy Johnny, to watch on an iPad? Bada-bing.

So what about Android? Can you rent movies for any or all Android devices? Or is it a carrier by carrier questions? Where’s the comparison of what they offer? Are you dependent on some third-party sources like Netflix? Without more and better reviews, it’s very hard to make the decision to abandon the Apple mobile world.

Footnotes

¹I emailed Ben and he replied “Depends on the carrier, though there may be apps that can do it – I didn’t investigate that. I also don’t have the device any longer to check.”

The messy, the missing and the mistakes: Adventures in iTunes Plus upgrading

Well, it’s been almost two months since Apple announced the huge expansion of higher-quality and DRM-free music in its iTunes Store “Plus” offerings and I think it’s fair to say that the upgrade process is an unmitigated disaster. Despite personally paying 30 cents per track to upgrade hundreds of tracks, Apple has erased my metadata, forced me to spend many hours deleting duplicates and refused to even make available upgrades to some of my favorite albums, long after the “plus” versions showed up in the store at full price. And getting the upgraded files from my laptop, where I downloaded them, onto my desktop iMac has been another nine layers of hell. Shame on you, Apple. I’m calling it “The Messy, the missing and the mistakes.”

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A little background: Having previously spent a ton of dough in the iTunes store over the past five years buying music tracks that came encoded at only 128 kilobytes per second and locked up with Apple’s Fairplay DRM, I was willing, fortunately able and even a little excited to spend even more to get everything upgraded and unlocked. Apple’s “Plus” tracks, after all, come encoded at double the bit rate, noticeably improving sound quality, and without any DRM, freeing you to play the tracks over an assortment of cool gear like the Sonos or Logitech Squeezebox streaming systems or your Amazon Kindle, for example.

I started by making a smart playlist of all the songs in my library on my Macbook Pro. The smart playlist includes all songs encoded at a bitrate of 128 kbps and with the description “Protected AAC audio file.” Before buying any upgrades, the list included 868 files (some songs purchased over the past five years I’d subsequently deleted or replaced with higher-quality versions burned from CDs).

Just a few minutes after Apple announced the upgrade program, iTunes showed I could upgrade 294 songs. When I clicked to make the purchase, iTunes asked me if it could throw away the old files and I checked yes. A few days later, another 132 songs were available for upgrade. This time I did not get a check box asking me about whether to delete old files. So at this point, I had paid to upgrade some 426 tracks. But my smart playlist showed I still had 594 locked up songs — a drop of only 274 songs.

As I started to investigate that mystery, I realized that in hundreds of instances, iTunes had not automatically copied metadata like star ratings and play counts from my old tracks to my upgraded tracks and it had not gotten rid of the old tracks. My library was now littered with duplicates and many of my shiny new “Plus” files had no ratings, play counts or other data attached. Blech.

I emailed the iTunes store support several times and got a series of utterly useless responses which amounted to little more than “oops, sorry.”

The only fix — admittedly very labor intensive — is to start by doing a search for duplicate files in iTunes. Then, for each duplicate resulting from the messy Plus upgrades, delete the song LISTING for the new DRM-free file (it’s described as a “Purchased AAC Audio file”) and delete the UNDERLYING ACTUAL FILE of the older, DRM-locked file (it ends with a three-letter extension of m4p). Then go back into iTunes and click on the remaining prior listing for the song, the one with all your metadata. iTunes will say it can’t find the file and lets you choose to link it to a new file. Navigate through to the new DRM-free file and select it. Yes, Virginia, you have to do this one by one for every messed up file. UUUGGGGHHHHH!

Another partial fix, which you have to do every time BEFORE you plan to purchase upgrades for a bunch of songs, is to go into your iTunes store account info. Near the bottom of the account info screen is a line that says “Reset all warnings for buying and downloading music.” Click on the button that says “Reset Warnings.” After you do this, on your next upgrade, iTunes will re-ask if you want to delete old files when you do a Plus upgrade and that seems to avoid much of the mess.

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Once you’ve dealt with the messy and the mistakes, you’re left with the bizarre-o world problem that Apple and the record companies seem to be leaving out upgrades on many albums that are already for sale in Plus versions at full price.

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For example, I purchased from the iTunes store a couple of albums by the White Stripes. Both albums are shown as currently available for sale in Plus versions but I’ve never been offered an upgrade. Again, an email to iTunes store support came back with nothing. Apple – I want to pay you money and you won’t take it! Not smart.

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The final disastrous blunder is the mess resulting from my keeping a copy of my music library on my iMac as well as on my Macbook Pro. As you’ll remember from the original days of the iTunes Store, you can authorize up to five computers to play your purchased, DRM-locked music tracks. So I have a near-duplicate copy of my library on my iMac. But I upgraded all my music to “Plus” versions on my laptop. Apple has offered no way to sync the libraries and my workaround is so hellish I almost can’t bear to mention it.

I printed out the smart playlist of old, DRM-locked files on each computer. One list was about 10 pages, the other six pages. Then I laboriously compared — line by line — every file that was off the laptop list (because it had been upgraded) but was still on the desktop list. For all of those files, I deleted the LIBRARY LISTING AND THE UNDERLYING ACTUAL FILE from my desktop’s hard drive. Then I used the program Syncopation to sync the two libraries. It copied over the new unlocked “Plus” files with their correct library listings from the laptop. Phew!

None of this is user-friendly or customer-friendly or even very nice. Apple needs to overhaul the “Plus” upgrade program and quick. And the company really should be more responsive to complaints about the currently broken system.

UPDATE: I see over at jkOnTheRun (via the always handy Macsurfer site), that the 30 cents per track fee is also infuriating some customers.